Which skill is emphasized when a business analyst works to reduce resistance to organizational changes?

When a business analyst aims to reduce resistance to organizational changes, the emphasis on leadership and influencing skills is particularly vital. These skills enable the analyst to guide stakeholders through the transition by fostering a positive environment and encouraging acceptance of new processes or systems.

Leadership skills encompass the ability to inspire and motivate others, establishing trust and credibility. By demonstrating a confident and visionary approach, the business analyst can effectively lead discussions about the need for change, clarify the benefits, and address concerns that may arise among team members or management.

Influencing skills are equally important, as they allow the analyst to navigate differing opinions and behaviors, persuading key stakeholders to embrace change rather than resist it. This includes understanding stakeholders' motivations and concerns, using that knowledge to align change initiatives with their interests, and ultimately facilitating a smoother transition.

While interpersonal and emotional intelligence, teaching and communication, and facilitation and negotiation skills are certainly valuable in the broader context of organizational change, they play complementary roles to the primary task of leadership and influencing when it comes to overcoming resistance.