Certified Business Analysis Professional (CBAP) Practice Test

The focus of Mary's interview with Jason regarding a CRM (Customer Relationship Management) tool is on understanding the overarching needs of the organization, which aligns with business requirements. Business requirements outline the high-level goals and objectives that the organization seeks to achieve through the implementation of a new system, such as improving customer relations, increasing sales efficiency, or providing better service to clients.

In this context, Mary would be seeking to grasp what the organization as a whole requires from the CRM tool to ensure that it supports broader strategic goals. This involves understanding the key problems the tool is intended to address and the benefits expected from its use.

Although stakeholder requirements, user profiles, and system requirements are all important aspects of the requirements gathering process, they are usually more specific or detailed than the business requirements. Stakeholder requirements relate to the needs and expectations of individuals who have an interest in the project, user profiles pertain to the characteristics and needs of the end users, and system requirements define the technical specifications the system must meet to function correctly. However, since the inquiry centers on the organizational objectives that the CRM tool must fulfill, business requirements is the most appropriate focus in this scenario.