Certified Business Analysis Professional (CBAP) Practice Test

The determination to develop an additional module for a CRM application would occur during the solution approach phase. This activity focuses on evaluating various solutions to meet identified business needs and ensuring that the solution aligns with the strategic goals of the organization. During this phase, business analysts assess potential solutions, including modifications or enhancements to existing applications like the CRM, to address the requirements that have been gathered through earlier analysis efforts.

In the context of the choices provided, solution approach is the stage where specific options are fleshed out, and this includes decisions about adding functionality or additional modules to existing systems. It's about taking the defined business needs and exploring the best way to meet them, which may naturally lead to the conclusion that an additional module is necessary for the CRM.

While business case development and business needs definition are important stages in understanding the justification for initiatives and articulating problems or opportunities, they are not the phases where the specific decisions about module development are made. Similarly, gap analysis focuses on identifying discrepancies between the current state and desired future state, which may inform the overall strategy but does not directly involve deciding on the implementation of specific solution components like a new module.