Certified Business Analysis Professional (CBAP) Practice Test

The technique being employed in this scenario is force field analysis. This method involves visually representing the driving and restraining forces that impact a particular change or solution, often utilizing a two-column format. In the context of assessing usability, the positive feedback written down signifies the driving forces that support the implementation and adoption of the solution.

When a business analyst captures positive aspects, they help stakeholders visualize what is currently working well, reinforcing the inclination to adopt the solution. Conversely, while this scenario only mentions positive feedback, a full force field analysis would also include negative feedback or concerns in another column, providing a balanced view of obstacles that may need to be addressed. Thus, by documenting the positive feedback, the analyst is initiating a force field analysis that can guide future discussions about enhancing usability and addressing any opposing forces.

The context of other techniques illustrates their differences. Usability analysis focuses specifically on evaluating the user experience, root cause analysis investigates underlying problems, and gap analysis identifies discrepancies between the current state and desired outcomes. While each serves its purpose, they do not specifically engage in the dual-column format seen in force field analysis.